Reference

Open the terms that shape your account

These Terms & Conditions set the rules for opening and using your metabet account, including access checks, wallet actions, and the way we handle changes to this page.

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metabet Open the terms that shape your account
HELP CHANNELS

Switch to support when terms need clarity

Use these contact paths whenever you want a clause explained, a change checked, or a record corrected.

In-account message Use the in-account message area when you want a clause explained. Share the section name, your account email, and the date you opened the account so we can answer against the correct version.
Email Send a mail if you need a written trail for a term change, a dispute, or a request to close the account. We keep the thread so you can track what was agreed.
Contact form The contact form works well for access problems linked to eligibility, identity checks, or a payment record. Add clear details and we route it to the right team without sending you in circles.
DATA & ACCESS

Browse how we handle records and requests

We keep the minimum records needed to apply the terms, confirm access, and answer disputes. Cookies help us remember session state and language choice, while sign-in logs and transaction references help us…

Account data

We collect the account details you submit, plus the records needed to run the terms on this page. That includes sign-in logs, device signals, and transaction references used to confirm actions on your account.

Cookies

Cookies help us remember session state, language choice, and whether you have accepted the latest terms. You can clear them in your browser, but some parts of the account may ask you to confirm again.

Security

Your password and any verification step are part of the terms that protect access. Keep them private, sign out on shared devices, and contact support if you suspect unauthorised activity or a changed device.

Record retention

We keep records for as long as needed to run the account, settle questions, meet legal duties, and show what version of the terms applied. When a record is no longer needed, we remove or archive it.

Change requests

If you want a correction, copy, or deletion request, send it through support with enough detail to identify your account. We will respond subject to legal duties and the records we must keep.

Contact path

For anything tied to these terms, use the channel listed in the support section. Tell us which clause you mean, what happened, and the date so we can match your request to the right record.

Open common questions about account terms

These questions cover the parts that matter most before you open an account: acceptance, updates, access checks, record keeping, and the way to ask for a change. Read them with the rest of the page so you know what applies today and when a local rule takes priority.

They apply when you open an account, access the lobby, or use any wallet or support feature tied to metabet. If local law changes, access remains available only where that law permits.

Yes. We may update them when law, payment handling, or account rules change. The version shown on this page is the one you should read before continuing, and it replaces earlier wording from the post date.

If you do not agree, do not open the account or stop using it until you are comfortable with the current wording. You can contact support to ask about the clause that concerns you.

Eligibility depends on local law and the details you provide during account checks. We may ask for identity, age, or location proof where the rules require it, and we can decline access if the checks do not match.

We keep account, security, and transaction records that help us apply these terms, settle disputes, and meet legal duties. We do not keep more than we need for those purposes, and access is restricted inside the business.

Send the request through support with your account email, the clause name, and the correction you want. If we can make the change, we will confirm it; if not, we will explain why.

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